There are several problem categories listed below. Please read through this file before contacting me. A solution to your problem may be listed.
This application may not work properly if another communications program has the port. (IE a FAX application, AOL, CompuServe, or a terminal program. If you have registered you can use the AppleScripts to Init and release the modem before and after using these programs.
If Mac CallerID suddenly stops working properly you can first try deleting the database files and or preference files. Also make sure that the database files are not locked.
Problem - MODEM INITIALIZATION OR CALL DISPLAY (Creating a Debug Log)
Check to make sure that your modem does indeed have Caller ID support. Look in the
"Modems Supporting CallerID" file to see if your modem is listed. If not, look at your manual or contact your modem vendor to find out.
If your modem does support caller id and you are subscribing to your local telephone companies "Caller ID" service, try moving the position of your modem around. (i.e. make it the first device coming out of the wall).
Please verify that your modem uses the same initialization string as the defaults in the Modem Settings Dialog. Click the "Settings..." button to verify this. If not update your settings and try to initialize the modem again by clicking the "Initialize..." button.
If you are not sure what initialization string your modem uses look it up in your manual or contact the manufacturer of your modem.
If you still have problems, then the Caller ID information you are receiving might be in a different format than Mac CallerID is expecting. If this is so please follow the following steps so that I can modify Mac CallerID to work in you area.
The following steps will create a file called "Mac CallerID Debug Log."
1. Run the application
2. If you are not registered press the “NOT YET” key after it comes up.
3. Once the Looking for modem screen comes up hold down
the Command-Period keys. The main dialog appears.
4. Press the Command-Shift-D keys the menu bar should
now have an additional menu item stating Debug Log On.
5. Important: Have someone call you, if possible
include local and out of area
calls.
6. Quit the Application and send the information in the file to me via e-mail.
7. I will try and have a solution to your problem as soon as possible.
Hopefully, from this information I will be able to make Mac CallerID work for you.
Problem - Other Caller ID Boxes no longer display information
This problem is most likely caused by your modem. If you do not believe so, test caller ID using a terminal program. Startup the terminal program and type in AT#CID=1 and have someone call you. The same problem should exist.
Solution: Upgrade rom to newer version.
Problem - Supra Modem Hangs up on caller
This problem is most likely caused by a bug in the modem's rom. Solution is to update you rom by getting the latest FlashRom update from Supra. Some other modems may have upgradeable roms, consult your manual or contact your modem vendor.
Problem - working with another communications program
(ie Fax, AOL, Compuserve)
Mac CallerID should surrender the serial port when you use another communications program and force the port open. When you quit the other application, Mac CallerID should automatically reinitialize the port. You do not need to hit the "Initialize..." button.
Mac CallerID is NOT compattible with other software which wishes to use the communications port at the same time. Note Mac CallerID is not guaranteed to work with
other communications programs.
Problem - Dial button is not enabled.
The dial button will only be enable when the currently displayed call or first selected call in the list has a phone number.
Problem - SubstituteCaller is not working properly.
SubstituteCaller only attaches a name when the call coming in only has a number and no name. This can be overridden by select the preference to override the incoming name.
Note if local calls come in with no area code do not enter an area code as this feature will not work.
If you are unable to get the OK or Cancel button to enable, then you are probably in an editing mode. To get out of this mode hit the "Return" or "Enter" key or click on another line inside the list box.
Format of the phone number can be 555 1212 or 303 555 1212 or 13035551212.
You must enter the number exactly as it is displayed in the Mac CallerID dialog. For example if the number comes in as 1-303-555-1212 then enter 13035551212 into the SubstituteCaller Dialog.
Problem - Records are not being deleted or saved after quiting.
This occurs only if you are not registered. Once registered save and delete will be enabled.
Problem - Dial Tone has a stutter
Replace or add X3 to any init strings.
Problem - AlphaNumeric Paging does not work
Make sure modem settings are correct. Contact your pager company as to the exact baud rate, stop bits, and parity. Paging will not work if you do not have these set correctly.
Problem - Macintalk Pro Voices do not work
Increase Mac CallerID's Preferred Memory by doing a get info on the application while in the finder.
Problem - Pager Only Pages once
This usually occurs because answering pick up the phone faster after the first call was not answered. The only solution to this is to make sure that your answering machine does not answer the call before a specified number of rings.
Problem - Not listed
Create a debug log and send it to me along with a description of the problem you are having. Also any screen snapshots would be helpful in describing your problem.
LEGAL
THIS SOFTWARE IS PROVIDED ON AN "AS IS" BASIS. IN NO EVENT SHALL LEE COHEN (HEREAFTER REFERRED TO AS "COPYRIGHT HOLDER") BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR SIMILAR DAMAGES, INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR ANY DATA SUPPLIED THEREWITH EVEN IF THE COPYRIGHT HOLDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.
SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO CASE SHALL THE COPYRIGHT HOLDER'S LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE.
